Privacy Policy

Information We Collect

The website may collect information that visitors voluntarily provide through contact forms, care-request forms, employment forms and professional-referral forms.

Information may include:

• Name, phone number, email address and preferred contact information
• General information about the type of non-medical support being requested
• Care-request details such as who needs support, desired start timing and services being considered
• Professional-referral information such as the referring professional’s name, organization and contact information, along with limited general information about the prospective client
• Employment information such as caregiving experience, transportation availability and information voluntarily included in an application
• Messages or other information a visitor chooses to submit

The website may also collect standard technical and usage information generated by hosting, security and analytics services, such as IP address, browser or device information, pages visited, date and time of access, and security or server logs.

How Information Is Used

Information submitted through the website may be used to:

• Respond to inquiries and requests for information
• Discuss service needs, service availability and potential care arrangements
• Coordinate requested non-medical Personal Assistance Services
• Communicate with prospective clients and family members
• Communicate with job applicants
• Communicate with healthcare professionals, referral partners and community organizations
• Evaluate and follow up on professional referrals
• Operate, secure, maintain and improve the website
• Support business, quality-assurance and administrative operations
• Meet applicable legal, licensing, regulatory or recordkeeping requirements

Healthcare and Sensitive Information

Next Level Home Care provides non-medical Personal Assistance Services. Ordinary website forms are intended for initial inquiries and general coordination and should not be used to send detailed medical records or unnecessary sensitive information.

If additional health-related information is needed to evaluate or coordinate services, the Next Level Home Care team may provide a more appropriate method for communicating that information.

Professional Referrals

Healthcare professionals, case managers, social workers, discharge planners and other referral partners should use the website referral form only for general referral information. Please avoid placing detailed clinical information or protected health information in a standard website message or notes field. If additional information is required, Next Level Home Care can provide instructions for an appropriate referral workflow.

How Information May Be Shared

Website-submitted information may be shared with Next Level Home Care personnel and service providers when reasonably necessary to respond to the request, operate the website, provide administrative support, maintain security or comply with applicable law.

Service providers may include companies that provide website hosting, email delivery, form processing, security, analytics, data storage or other technology and administrative services. When a vendor will create, receive, maintain or transmit protected health information on behalf of a HIPAA-regulated entity, an appropriate Business Associate Agreement should be in place when required.

Next Level Home Care does not sell or rent personal information submitted through care-request, referral, employment or contact forms as part of its ordinary business operations.

Cookies, Analytics and Website Technology

The website may use cookies, server logs and similar technologies that support site functionality, security, performance and analytics. These technologies may collect standard technical information such as browser type, device information, IP address, pages visited and access times.

Data Security

Next Level Home Care intends to use reasonable administrative and technical safeguards appropriate to the information collected through the website. No website, email system, internet transmission or electronic storage method can be guaranteed to be completely secure. Visitors should avoid sending sensitive information through ordinary email or unsecured website forms.

Data Retention

Information may be retained for as long as reasonably necessary to respond to an inquiry, evaluate or coordinate services, process an application, support business operations, meet recordkeeping obligations, resolve disputes, maintain security or comply with legal and regulatory requirements. Information that is no longer required should be handled in accordance with applicable retention and disposal requirements.

Your Choices and Requests

You may contact Next Level Home Care to ask questions about information you submitted through the website or to request that inaccurate contact information be corrected. Requests involving health records or other regulated records may be subject to separate procedures and legal requirements.

Children and Website Use

This website is intended for adults seeking information about services, referrals or employment. A parent, legal guardian or authorized representative may contact Next Level Home Care regarding services for another person. Children should not submit personal information through the website on their own.

Third-Party Links

The website may include links to third-party websites or resources. Next Level Home Care is not responsible for the privacy practices, security or content of websites operated by third parties. Visitors should review the privacy practices of those websites separately.

Changes to This Privacy Policy

This policy may be updated as the website, services, technology, payment programs or legal requirements change. The date below should be updated whenever material changes are made.

Contact

Privacy questions may be directed to:

Next Level Home Care LLC
Email: info@nextlevelhomecarellc.com
Phone: (713) 588-0558
Houston, Texas & Surrounding Communities

Last Updated: August 26, 2026